Welcome to the formal digital platform of Massovique. These comprehensive terms direct the structural relationship between our firm and individuals utilizing this website to purchase automated relaxation units. Accessing this online portal automatically establishes a binding professional contract. If you disagree with any segment of these requirements, you must cease using our portal immediately. We design this policy to follow all governing local regulations while fully respecting international promotional standards. This text details how user transactions operate from your original dispatch request until final receipt at your local destination.
Section I: Exclusive Regional Boundaries
Massovique manages its operations exclusively within the Special Administrative Region of Hong Kong. We do not accept orders, process dispatches, or provide logistical fulfillment to addresses outside this defined geographic boundary. All interface options, digital listings, and support services target users residing locally. By initiating an official order, you state that your physical delivery destination point is located within Hong Kong. Any transactions attempted from other jurisdictions will face rejection during our processing phases, ensuring absolute compliance with local retail distribution standards.
Section II: Logistical Timescales and Dispatch Mechanics
Our shipping procedures feature explicit steps to move automated relaxation seating from our storage facility to your location. The entire delivery timeline requires exactly 3 to 4 business days. This span divides into two distinct phases. First, our facility utilizes 2 business days for internal item packaging and secure shipping preparation. Second, the product transit stage requires between 1 and 2 business days within the local transit infrastructure.
Business days exclude weekends and public holidays observed in Hong Kong. We provide transparent communication if external factors cause unexpected delays during transit.
Section III: Order Termination Limitations
Users can request an order cancellation only during the specific period when the item remains inside our physical storage facility. Once our staff completes preparation and transfers the package to our designated logistics partner, the cancellation option closes. From that precise moment forward, the delivery sequence must continue to completion. If you change your mind prior to transfer, you must notify us immediately via email to halt the dispatch sequence. Requests received after logistics providers accept the package cannot stop the delivery process at your doorstep.
Section Iv: Transaction Model and Fees
Massovique operates solely under a cash on delivery framework. We collect the entire balance due when the courier arrives at your doorstep. We do not request advance payments, digital deposits, or credit arrangements during the digital checkout phase. The exact figure displayed on your final checkout screen represents the final amount you pay. Our pricing structure contains zero hidden fees, and we impose no shopping costs or transport surcharges. Users must prepare the precise amount in local currency for the logistics representative during physical delivery.
Section V: Defect Review and Restoration Rights
We provide a thirty-day return policy that starts from the exact day your product arrives. If your item is incorrect or arrives with clear damage, send an email to chair@massovique.com to request assistance. Our team arranges a complimentary collection from your location, meaning the return transport costs remain entirely our responsibility. We place no restocking fees on users for these returns. When the item reaches our facility, our staff takes exactly twenty-four hours to conduct a detailed review of its status.
Following this review, if the item displays minor anomalies, we arrange a complete replacement unit. If the damage is deep or replacement units are unavailable, we initiate a full refund. We then ask for your banking coordinates through email. Since we operate via cash transactions at delivery, we hold no previous details regarding your banking accounts. Once you supply these details, we process a direct bank transfer. The funds require up to 7 business days to appear in your balance, depending entirely on your specific banking institution's processing speed.
Section VI: Final Selection Clause
We do not accept returns, exchanges, or refund applications arising from a customer changing their mind after purchase. Because automated seating involves extensive logistical resources, transactions require firm commitment. We request that users finalize their purchase only when completely certain about their choice. Review all physical dimensions and structural parameters before finalizing your request on our platform to avoid post-delivery disagreements.
Section VII: Statutory Compliance and Communication
These operational terms conform to the laws of Hong Kong. All disputes fall under the exclusive legal authority of the local court network. This agreement meets the requirements of the Control of Exemption Clauses Ordinance and the Sale of Goods Ordinance. Our user support desk remains active from 9:00 AM to 5:00 PM Hong Kong Time, Monday through Friday. Users can reach our representatives at chair@massovique.com for inquiries regarding their orders or these terms. We look forward to assisting your household through every separate phase of your user engagement.