Commonly Asked Questions
Discover useful information to help you shop with confidence.
Q1. Where Does Massovique Deliver?
We deliver exclusively within Hong Kong. Orders placed with addresses outside the region will not be processed. By completing a purchase, you confirm that your delivery address is located within Hong Kong.
Q2. How Long Does Delivery Take?
Orders are fulfilled within 3 to 4 business days. The first 2 days cover packaging and preparation at our facility. The remaining 1 to 2 days cover transit to your door. Weekends and public holidays are not counted.
Q3. How Does Payment Work?
Massovique operates on a cash on delivery basis. No advance payment, deposit, or digital transaction is required at checkout. The exact amount shown at checkout is what you pay the courier at your door; no hidden fees.
Q4. Can I Cancel My Order After Placing It?
Cancellations are only possible while your item is still being prepared at our facility, within the first 2 business days. Once the package is handed to our logistics partner, the cancellation window closes and delivery proceeds.
Q5. How Do I Reach Your Support Team?
You can reach us at chair@massovique.com. Our team is available Monday through Friday, 9:00 AM to 5:00 PM Hong Kong Time. We aim to respond to all inquiries promptly within active hours.
Q6. What Is Your Return Policy?
We accept returns within 30 days of delivery for items that arrive defective or incorrect. Items must be unused and in original packaging. Contact chair@massovique.com before sending anything back to initiate the process.
Q7. Who Covers the Cost of Returning a Defective Item?
Massovique covers all collection and transport costs for valid returns. We schedule a pickup directly from your home at no charge. No restocking fees or administrative penalties are applied to your account for defective returns.
Q8. How Long Does a Refund Take to Process?
Once the returned item reaches our facility, our team completes a 24-hour review. Following this, refunds are issued via direct bank transfer and can take up to 7 business days to appear in your account.
Q9. Can I Return a Chair if I Change My Mind?
We do not accept returns based on a change of mind after purchase. Due to the size and logistics involved in delivering massage chairs, we ask all customers to review dimensions and room space cautiously before placing an order.
Q10. Do Massovique Chairs Require Professional Installation?
Many chairs are designed for straightforward assembly by two people at home, typically within an hour. Each unit ships with a step-by-step assembly guide and all necessary hardware. No specialist tools or professional installation service is required.