This clear document establishes the explicit parameters surrounding item returns and subsequent balance settlements for transactions finalized on the Massovique online platform within Hong Kong. We format these rules to assure absolute transparency for every visitor, maintaining complete alignment with regional retail statutes and global network publication criteria. Our enterprise structure focuses on clear communication, defining consumer options from the exact moment of physical consignment delivery at your doorstep, creating a stable framework for all retail activities.
A. The Thirty-Day Eligibility Lifecycle
Every customer transaction receives a structured thirty-day evaluation timeline. This specific timeframe begins counting on the precise calendar date the logistical partner delivers the automated relaxation chair to your specified Hong Kong location. Once this 30-days period concludes, our system automatically deactivates return options for that specific acquisition. We maintain this framework under the strict guidelines of the Sale of Goods Ordinance of Hong Kong, ensuring both enterprise and buyer operate under identical, predictable legal boundaries regarding commodity functionality and purchase expectations.
B. Qualifying Anomalies and Reporting Paths
Returns apply strictly to items that arrive with physical flaws, structural anomalies, or cases where the delivered item does not match the original digital invoice selection. If your current shipment path exhibits these specific traits, you must initiate contact by sending an electronic mail message directly to chair@massovique.com. Your correspondence should state the invoice identification details and describe the exact nature of the structural irregularity.
Upon receiving your message, our support representatives coordinate a physical retrieval session directly from your residential location. Massovique assumes full accountability for this collection sequence, meaning we absorb all transport expenses. We never attach restocking surcharges or penalty administrative fees to your account for returning validly defective shipments.
C. Industrial Review and Condition Assessment
When the automated relaxation unit arrives back at our central depot, our operational staff executes a structured physical review. This assessment requires precisely twenty-four hours from the moment of depot arrival. Our staff analyzes the entire internal mechanism to discover if the operational malfunction stems from initial factory delivery discrepancies or transit pressure. This twenty-four-hour processing cycle is mandatory for our operations, establishing a clear administrative record to justify subsequent reimbursement or unit replacement steps without unnecessary administrative friction.
D. Resolution Protocols and Reimbursement Processing
Following the completed physical review, our team pursues one of two resolution tracks based on part availability and damage severity. If the unit displays minor anomalies that allow complete restoration, we arrange a clean replacement unit sent to your address immediately. If the structural deterioration is complete, or if duplicate units are currently out of stock, we activate a full refund procedure. Our staff initiates contact via email to request your specific banking details.
Because our commerce model relies exclusively on cash on delivery mechanisms, our digital interface records do not capture your banking details during the initial checkout process. After you supply the necessary transfer coordinates, we issue a direct bank settlement. The time needed for funds to reflect within your balance requires up to 7 business days, a period determined by local banking clearing houses and individual bank processing networks that govern territory transactions.
E. The Decisive Transaction Principle
We maintain a strict policy regarding individual user choices: we do not accept returns, item exchanges, or refund applications resulting from a buyer changing their mind after purchase. Because our delivery systems carry substantial physical weight and require complex logistical handling across territory lines, we require absolute consumer certainty before finalizing any order dispatch. We advise all patrons to evaluate available room space, physical dimensions, and domestic layout choices prior to completing their checkout submission on our platform.
F. Compliance Standards and Hourly Support
This structure fulfills the legal requirements of the Control of Exemption Clauses Ordinance of Hong Kong, protecting consumer privileges while stating business processing limits clearly. Our customer communication desk operates between 9:00 AM and 5:00 PM Hong Kong Time, from Monday through Friday. For any inquiries regarding your return journey, contact chair@massovique.com to receive direct assistance from our regional administrative staff. We remain committed to answering all requests promptly, ensuring your experience aligns with established local standards and administrative fairness across the entire platform ecosystem.