This text establishes the exclusive procedural rules governing the physical distribution and movement of automated relaxation units ordered through our online shop. Every transport arrangement initiated on this digital interface operates under these explicit definitions, ensuring structural alignment with regional commerce frameworks and global network promotion parameters. Our distribution architecture emphasizes fixed clarity, detailing exactly how packages travel from our domestic fulfilment infrastructure to your specified residence.
Module 1: Restrained Geographic Operation
Massovique fulfils delivery requests exclusively within the geographic parameters of the Hong Kong Special Administrative Region. Our network does not cross external borders, meaning we automatically decline transactions designating distribution coordinates outside our local territory.
This localized restriction keeps our logistics completely compliant with the Trade Descriptions Ordinance, assuring that all transport representations match our operational reality. By finalizing a transaction, you confirm that your destination point sits within our designated domestic service zone.
Module 2: Internal Preparation and Transit Protocols
Our shipping cycle operates under a strict, unalterable timescale spanning three to four business days from order reception to physical arrival. This logistical timeline is split into two distinct operational segments:
- The Packaging Stage: Our local warehouse staff utilizes 2 business days to execute security item wrapping, structural balance testing, and consignment marking.
- The Movement Stage: Once transferred to our local courier partner, product transit requires between 1 and 2 business days to reach your destination.
These calculation windows exclude Saturdays, Sundays, and public holidays recognized by the government of Hong Kong. This clear structure satisfies the Supply of Services (Implied Terms) Ordinance by providing clear expectations for fulfillment timelines.
Module 3: Doorstep Collection and Fee Exclusions
Our firm employs an exclusive cash on delivery operational framework. We collect the entire outstanding invoice balance at your doorstep when the logistics courier hands over the package. There are no advance processing requirements, registration fees, or intermediate digital clearings. Furthermore, our pricing model features no shipping costs, transport surcharges, or hidden fees. The exact figure generated during your online checkout matches the paper invoice amount collected by the courier during physical handover.
Module 4: Termination Points During Shipment
Order cancellations remain possible only during the two business days while the product sits inside our domestic warehouse facility. Once the packaging stage finishes and our staff hands the item to our logistics partner, the cancellation option expires completely. From that precise moment forward, the delivery sequence must proceed to its destination point. If a customer refuses acceptance during a doorstep handover, the package returns to our depot, and subsequent service access may be restricted.
Module 5: Post-Delivery Property Retrieval
In absolute accordance with the Sale of Goods Ordinance, if a product displays initial structural damage or arrives as an incorrect model, users hold a thirty-day right to notify us at chair@massovique.com. Our organization schedules a complimentary removal session from your home at zero cost to your household. We do not impose restocking surcharges for these returns. Following a 24-hour industrial review at our depot, we arrange a complete replacement or a direct bank transfer refund, requiring up to seven business days to appear in your balance. We do not honor returns for consumer changes of mind.
Module 6: Support Boundaries
Our operations follow the Consumer Goods Safety Ordinance, ensuring all items enter the transit sequence in a safe condition. Our communication channel operates from 9:00 AM to 5:00 PM Hong Kong Time, Monday through Friday, via chair@massovique.com to address any logistical inquiries.